1. Email the request
Email [email protected] with “Sunleaf Quest data deletion” in the subject. Tell us that you want game data deleted and which platform you use. If a Guest alias is visible, include it and the app version to help us locate the right installation.
A parent or guardian may make a request for a child. Do not send passwords, device tokens, full payment details or an identity document unless we specifically explain why proportionate verification is needed.
2. Confirm the installation
Because the game does not require an email account, an email address alone may not identify a game save. We may ask for additional, limited information or an installation verification step. A public Guest alias alone is not proof of ownership.
Keep the app installed until we respond if you need help locating or verifying an online save. We will explain if we cannot safely identify the relevant record.
3. What the request covers
After appropriate verification, we will address the installation record, linked cloud progress, scores and standings information within the scope of your request and applicable law. You may also request deletion of support messages.
Records required for security, legal compliance or dispute handling may need to be retained for a limited purpose. Backup copies may persist until their normal replacement cycle; where applicable, deleted records must not be restored to active use. We will explain applicable exceptions.
Local saves and future play
A cloud deletion request does not automatically erase files on your device. Resetting the game, uninstalling it or clearing local storage may remove local progress, but does not by itself delete server records. We will help coordinate local and online deletion to avoid an old local save being synchronized again.
Starting to use the game again can create a new guest installation and new game records. Deleting data can permanently remove saved progress and rankings.
Third-party records
We cannot delete records controlled independently by Apple, Google or another provider, such as store account records. Those providers handle their own requests under their privacy policies. AdMob is not active in the current game build.